FAQ
Frequently asked questions
Quick answers for public visitors using Cemyge reporting, scam search, toolbox, and partnership features.
What is Cemyge?
Cemyge is a scam awareness and intelligence platform that helps people report, search, and understand suspicious indicators. It provides risk context, not guaranteed fraud determinations.
How are scam reports reviewed?
Reports may be staged for review, checked for relevance and safety, and moderated before they influence public-facing trust signals. Cemyge does not disclose proprietary review methods or anti-abuse thresholds.
What do staged, live, rejected, and archived mean?
Staged means an item is awaiting or undergoing review. Live means it may appear in public or operational intelligence. Rejected means it was not accepted for current use. Archived means it is retained with reduced active use or visibility.
What do Unknown, Suspicious, Likely Malicious, and Likely Benign mean?
These labels describe risk context at a point in time. Unknown means there is not enough confidence for a stronger label. Suspicious indicates concern. Likely Malicious indicates stronger risk signals. Likely Benign indicates lower risk based on available context.
Why might a report not appear publicly?
A report may be private, incomplete, staged, rejected, archived, restricted for safety, missing review context, or unsuitable for public display because it contains personal or sensitive information.
Can a determination change?
Yes. New evidence, corrections, moderation review, or changing context can cause a label, status, or visibility decision to change.
How do I request a correction or removal?
Use the contact or support page and include the relevant URL, indicator, report context, and a clear explanation. Cemyge reviews requests but may retain some records for legal, security, audit, or abuse-prevention reasons.
What are Toolboxes?
Toolboxes are authenticated feature sets for users who need more structured workflows, such as investigation, analysis, developer access, or community protection tasks.
What is Developer Toolbox or API access?
Developer access supports authorized integrations and programmatic scam intelligence workflows. It must be used within account permissions and published limits.
What are Justice Partners?
Justice Partners are authorized organizations or workflows that may use restricted reporting features for community safety, victim support, or related organizational responsibilities.
Does Cemyge replace law enforcement?
No. Cemyge is not law enforcement and does not provide emergency response, legal advice, or investigative guarantees. For urgent threats, contact local authorities, your bank, the relevant platform, or emergency services.
Does Cemyge sell personal data?
No. Cemyge does not sell personal data. Information is used to operate the service, support safety, provide authorized workflows, and respond to compliance or support needs.
How should users report urgent threats?
If there is immediate danger, financial theft in progress, account takeover, or a threat to personal safety, contact emergency services, law enforcement, your bank, or the relevant platform first. Cemyge support cannot provide emergency response.