Support
Support for Cemyge users and community reporters
Support helps with accounts, reports, toolbox access, billing questions, API access, and safety concerns. It cannot provide emergency response or professional advice.
How to Get Help
Start with the contact page, choose the closest request category, and include enough non-sensitive context for Cemyge to understand the issue.
What to Include
Include your account email if relevant, the affected page URL, the indicator or report ID if visible, a summary of what happened, approximate dates, and screenshots only when safe.
Account Recovery and 2FA
For account recovery or two-factor authentication help, never send passwords, recovery codes, full payment details, or sensitive identification through public report fields.
Report Status Questions
Support can help explain general report status concepts, but moderation outcomes may depend on review, safety, privacy, abuse-prevention, and available context.
Billing and Toolbox Help
For toolbox or billing help, include the account email, toolbox or plan name, approximate date, and a description of the issue. Do not include full card or bank details.
API and Developer Access
Developer support can help with authorized access, account setup, and usage questions. It cannot disclose proprietary detection methods, internal thresholds, or private infrastructure details.
Security Issue Reporting
Report suspected vulnerabilities responsibly. Avoid destructive testing, data extraction, privacy violations, service disruption, or public disclosure before Cemyge has reviewed the report.
What Support Cannot Do
Support cannot provide legal advice, financial advice, law enforcement action, guaranteed investigation outcomes, emergency response, or private information about other users.
Emergency Guidance
If someone is in immediate danger, money is being stolen, an account is actively compromised, or a threat is urgent, contact emergency services, law enforcement, your bank, or the affected platform first.